Privacy Policy
Last Updated: November 12, 2024
1. Introduction
Atolia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.atolia.com and use our services.
2. Information We Collect
2.1 Personal Information
We may collect:
- Name and contact information (email address, phone number)
- Business information (company name, job title, industry)
- Payment information (processed through secure third-party providers)
- Communication preferences
- Account login credentials
2.2 Automatically Collected Information
We automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited and time spent
- Referring websites
- Click patterns and interactions with our website
3. How We Use Your Information
We use collected information to:
- Provide and improve our services
- Process transactions
- Send administrative information
- Communicate about products, services, and promotions
- Analyze website usage and trends
- Protect against fraud and unauthorized access
- Comply with legal obligations
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of sensitive data
- Secure servers and networks
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
7. Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your information
- Opt-out of marketing communications
- Disable cookies
- Export your data
8. International Data Transfers
If we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information. This includes using standard contractual clauses and other legal mechanisms to ensure adequate protection of your data.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this policy.
12. California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act (CCPA). These rights include the right to know what personal information we collect, how it is used, and whether it is sold or disclosed.
13. Contact Us
For privacy-related questions or concerns:
Email: privacy@atolia.com
Phone: [Insert Phone Number]
Address: [Insert Physical Address]
14. Data Retention
We retain personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
15. Legal Basis for Processing
For users in the European Economic Area (EEA), we process personal data based on:
- Contract performance
- Legal obligations
- Legitimate interests
- Consent
16. Data Protection Officers
16.1 Our DPO
You can contact our Data Protection Officer at:
Email: dpo@atolia.com
Address: [DPO Address]
16.2 Responsibilities
- Overseeing data protection strategy
- Monitoring compliance with GDPR and other regulations
- Handling data protection queries
- Managing data breach responses
17. Specific Privacy Rights
17.1 European Privacy Rights (GDPR)
- Right to be informed
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to object
- Rights related to automated decision making
17.2 California Privacy Rights (CCPA)
- Right to know what personal information is collected
- Right to know whether personal information is sold or disclosed
- Right to say no to the sale of personal information
- Right to access personal information
- Right to request deletion
- Right to equal service and price
18. Data Processing Agreements
18.1 Third-Party Processors
We maintain Data Processing Agreements (DPAs) with our third-party processors that ensure:
- Processing only on our documented instructions
- Confidentiality commitments
- Appropriate security measures
- Sub-processor restrictions
- Data breach notification procedures
- Audit rights
19. Security Measures
19.1 Technical Measures
- Encryption at rest and in transit
- Firewalls and intrusion detection
- Access controls and authentication
- Regular security assessments
- Backup and recovery procedures
19.2 Organizational Measures
- Employee training programs
- Security policies and procedures
- Incident response plans
- Regular compliance audits
- Vendor assessment processes
20. Data Breach Notification
20.1 Notification Process
In the event of a data breach, we will:
- Notify affected individuals without undue delay
- Provide details about the nature of the breach
- Include recommendations for protective measures
- Inform relevant supervisory authorities
20.2 Timeline
- Initial assessment within 24 hours
- Authority notification within 72 hours
- User notification as required by law
- Regular status updates as needed
21. Updates and Communications
21.1 Policy Updates
When we update this policy:
- Notice will be posted on our website
- Email notification for significant changes
- 30-day notice period when possible
- Archive of previous versions maintained
21.2 Communication Preferences
You can manage your communication preferences:
- Marketing communications opt-out
- Service notifications settings
- Privacy policy update notifications
- Technical announcements
22. Additional Resources
22.1 Privacy Center
- Privacy policy FAQ
- Data subject request forms
- Security best practices
- Compliance documentation
22.2 Help and Support
For additional privacy-related assistance:
Privacy Help Desk: privacy-help@atolia.com
Support Hours: [Operating Hours]
Privacy Portal: [Portal URL]
Questions about our Privacy Policy?
Contact Our Privacy Team